VIP Travel Consultant Jobs in Boston at TravelPerk

Title: VIP Travel Consultant

Company: TravelPerk

Location: Boston

We are TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015.Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.

Over the past few years, we’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.TravelPerk are innovators. During the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team.

From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that’s where you come in!

We are looking for an experienced, hands-onVIP Consultant with GDS, passionate about people and about making an impact. Our Customer Care team is one of the foundations of our company’s success and growth. We hire empathetic people who understand what we are trying to achieve: Make business travelers happy!

Are you a problem solver and an empathetic professional driven by customer experience? Are you tired of companies that take their customers for granted? Ready to go the extra mile to help us to grow by changing the way organizations book and manage their business travel?

If your answer to all these questions is YES – Read on!

As aVIP Consultant,you will have the opportunity to become an expert in the Business Travel Sector, provide a customized and dedicated service to our VIP customers. While helping us source new providers and define improved work processes you will also be developing your skills further to help with potential future career opportunities. You will act proactively and address our clients’ needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7 Star satisfaction standard.

Please note: working hours for this role will be mostly during weekdays and afternoons. However, you will be occasionally asked to work on night shift and weekends based on the business needs – in a planned and structured schedule of course and you will be compensated for this!

What We Expect From You

Excellent English, spoken and written

Customer Experience in the Hospitality Industry- hotels, travel agencies, airlines…

At least 3-5 years of high experience working with a GDS

Proven experience going above and beyond to provide an amazing service that helps customers

Flexibility in your shifts- we will compensate you well but this is not a 9-5 role!

What You Will Do

Master Customer Care – be 100% Customer Focused

Support our VIP customers in their Business Travels

Liaise with suppliers and partners to resolve booking issues

Book services manually, not only through the platform and proactively seek and offer extra services that the customer might need

Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests

Resolve problems by applying established TravelPerk policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough

Addressing, p…

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