Overview

Server Job in Cupertino, CA at Haidilao Hot Pot – 4.1

Company Introduction:
The brand Haidilao was founded in 1994. With over 20 years of development, Haidilao International Holding Ltd. has become a world-renowned catering enterprise.

By the end of 2019, Haidilao has opened 768 chain restaurants in China, Singapore, U.S., South Korea, Japan, Canada, and Australia with over 54 million members and 100,000 + employees.

Over the years, Haidilao has withstood the challenges of the market as well as customers and has successfully forged a quality hot pot brand that has earned a reputation for itself. Haidilao combines kinds of characteristics of hot pot in many places in China. As a large-scale chain catering enterprise with operations all over the world, Haidilao adheres to integrity in business. It gives the highest priority to continuously improving the quality and safety of its food products, providing more thoughtful services to its customers while delivering healthier, safer, and more nutritious food.

Overview:
The Server provides table service to restaurant patrons by taking orders for food and beverages, delivering orders to the table, and ensuring that patrons have a pleasant dining experience.

Benefits:
Provides employees discounts to dine at all 1400+ Haidilao Hot Pot locations globally

Provides on-site staff meal

Provides medical insurance to qualified full-time employees

Provides Birthday gift and celebration

Requirements:
Excellent interpersonal and customer service skills

Hardworking, professional dedication, strong interpersonal communication skills, and strong teamwork spirit

Well-organized with ability to take and place food and beverage orders accurately

Ability to operate point-of-sale systems

Obtain the California Food Handler Certificate

Responsibilities:
Ensure that all guests are greeted in a timely, friendly, and professional manner

Ensure the table is clean and that utensils, napkins, and other needs have been provided and anticipate guest’s needs prior to them asking

Maintain in-depth menu knowledge to answer questions and make order suggestions and ensure customers are able to navigate the menu system

Deliver food, beverages, condiments and other as requested by customers

Ensures that food is prepared correctly and to customers satisfaction; returns incorrect or improperly cooked orders to kitchen

Provide relevant and exceptional service to customers to ensure their satisfaction

Be a team player, assisting co-workers whenever needed to ensure customer satisfaction.

Prepares customers checks and collects payments.

Assists with other restaurant tasks such as cleaning the dining area and preparing silverware and condiments.

Performs other related duties as assigned.

Physical Requirements:
Ability to lift, carry, deliver and/or serve items weighing up to 20-40 pounds throughout an eight-hour shift

Ability to balance serving tray when transferring for food order

Ability to stand and walk continually throughout an eight-hour shift

Ability to bend, stoop and reach for products and items

Ability to work to various temperature environment, for example low temperature in the refrigerator and high temperature in the cooking area

Ability to work in loud areas, for example, the music for special performance and/or loud noise from the dishwasher machine

Visual acuity to see restaurant menus, take customer orders, review customer bills and smoothly navigate dining room, kitchen and other facility areas

Ability to attend work as scheduled, working various schedules and shifts throughout normal business hours

Education / Qualifications:
California Food Handler Certificate

Previous server experience is preferred

Fluent in English / Preferred languages: Mandarin and Spanish

About the Company

Company: Haidilao Hot Pot – 4.1

Company Location:  Cupertino, CA

Estimated Salary:

About Haidilao Hot Pot - 4.1