Regional Concierge- Account Management & Service Professiona… Jobs in Salt Lake City at Maggie Sottero Designs L L C
Title: Regional Concierge- Account Management & Service Professiona…
Company: Maggie Sottero Designs L L C
Location: Salt Lake City
Primary Customer contact for shipping, billing, and A/R inquiries.
Answer telephone calls with a friendly and professional tone.
Negotiate payment arrangements and provide solutions for past due accounts.
Assist Customers with order placement, order tracking, product inquiries, and policy information.
Accurately update customer files.
Manage difficult and emotional customer situations.
Communicate clearly and persuasively in both positive or negative situations.
Act as a liaison between the Customers and Distributors with Sales, Returns, and Customer Service Departments.
Balance team and individual responsibilities.
Adherence to a high standard of work ethic.
Able to adapt to a changing environment.
Reliable and consistent in timeliness, attendance, and quality of work.
Understand, comply, and support company policies, procedures, and initiatives.
Demonstrate sound and accurate judgment.
Cross train on other duties in the department.
Look for ways to improve efficiency and effectiveness; communicate ideas to improve the Customer experience.
High School Diploma or equivalent.
1+ years Collections experience. Business to Business preferred.
2+ years Customer Service experience/preferably in an office environment.
Excellent phone skills and pleasant, clear voice.
Proficient in Microsoft Office products, specifically Excel.
Type a minimum of 35 WPM.
Able to lift up to 25 lbs. occasionally.