Manager – United Voices (Hybrid)

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Job overview and responsibilities

As a Manager on the United Voices team, you will influence change to improve the customer and employee experience by using data driven insights. This role will be responsible for overseeing the portfolio of Voices reports, ensuring flight attendant feedback is appropriately tracked, trended and communicated to the appropriate stakeholders for resolution. The Voices Manager will also manage a team in the India Knowledge Center to ensure the reports are responded to in a timely manner.

Analyze Voices data to identify trends and opportunities for improvement and use data visualization tools to develop dashboards to easily display this data

Collaborate cross functionally to review trends with relevant stakeholders and recommend changes to improve the customer experience based on flight attendant feedback

Communicate changes made based off of Voices feedback with flight attendants to continue to gain buy-in of the program

Partner with Digital Technology to identify and implement enhancements to make the Voices program more efficient

Oversee Voices team in the India Knowledge Center to ensure Voices reports are responded to in a timely manner and provide support as needed

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):
Bachelor’s degree

+4 years’ experience in analytical role (analysis, information science, data visualization or other relevant quantitative)

Proficiency in data visualization tools, Microsoft Excel and PowerPoint

Must have excellent analytical aptitude including ability to develop sound insights across multiple data sources

Expertise with quantitative analysis tools and querying relational databases (SQL, SAS, R)

Strong written and verbal communication skills

Ability to prepare executive level presentations

Ability to work with cross functional groups

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Master’s degree

Proficiency in Foundry

Catering and/or Inflight experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT