Guest Service Agent Job in Edmonton, AB at Ramada by Wyndham Edmonton South –
Are you making hospitality your career?
The Ramada by Wyndham Edmonton South is looking for an experienced part-time and full-time Guest Service Agent. Reporting to the Front Office Manager, the successful candidates will be responsible for the Guest Services during the hours of 7:00 a.m. to 3:00 p.m. or 3:00 p.m. to 11:00 p.m. These Guest Service Agents will be a key member of the Front Office Team; primarily responsible for the Guest Services operations of the Hotel, creating or modifying reservations, processing guest arrivals and departures, taking and processing payments, as well as assisting with all aspects of Guest Services. The successful candidates will have a professional appearance and demeanor and be able to deal with a wide variety of people and situations.
- Adhere to all current and future Front Office Standard Operating Procedures.
- Answer all in-coming phone calls in a professional manner according to company standards.
- Provide information on local facilities and services.
- Provide general information on points of interest in the area and services in the community.
- Provide/deliver additional amenities to guest rooms as requested.
- Understand basic accounting principles including debit and credit transactions.
- Post room rate and tax to guest rooms.
- Process wake-up calls.
- Post or modify transactions on the Property Management System.
- Prepare selected reports for accounting and management.
- Process group & guests arrivals and departures, calculate charges and receive payment.
- Follow emergency and safety procedures.
- Provide security to ensure guest and property safety throughout your shift.
- Additional duties as assigned
The right candidates will possess excellent communication skills, strong organization skills, self-motivation, exceptional telephone manner and a willingness to work with a positive team player attitude. Previous hotel related experience is an asset. The right candidates will be able to work any shift scheduled, one to two shifts a week for part-time, and at least four shifts a week for full-time.
Job Types: Full-time, Part-time
Salary: $15.00-$16.00 per hour
Flexible language requirement:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Hotel: 1 year (preferred)
About the Company
Company: Ramada by Wyndham Edmonton South –
Company Location: Edmonton, AB