Director, Business Strategy – Travel, Transportation and Hospitality Jobs in Boston at Salesforce

Title: Director, Business Strategy – Travel, Transportation and Hospitality

Company: Salesforce

Location: Boston

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsIn this role, you will lead passionate, impactful, collaborative teams focused on delivering complex, transformative strategy engagements. Collaborating directly with CxO-level customers, you will craft innovative, industry-specific and experience-led strategies which clearly define the vision, an executable roadmap which achieves desired business outcomes, and metrics to measure these outcomes. You will work with our high tech industry’s key customers, partners, and technical delivery leaders to drive scale, speed to value and a sustained landscape for future success of our customers.

The ideal candidate will bring technology-enabled, large-scale Enterprise Transformation experience and knowledge of the latest industry trends, and leverage this credibility to be a strategic advisor to our customers, partners, and internal Salesforce teams. Critical to the role is the ability to think strategically about industry, business, product, and technical challenges as you drive customer growth, efficiencies, savings, and quick innovation available on the Salesforce platform. Strong facilitation and synthesis skills, with the ability to align diverse stakeholders across Business and IT to embrace joint ownership for results is essential.

We believe the best industry strategists are those who obsess over creating customer and business value. The ideal candidate will have a customer-centric and collaborative mentality, strong appetite to learn, willing to go the extra mile and break down barriers in order to ensure customer success.


Provide High Tech industry subject matter expertise as it relates to Salesforce products and services in order to facilitate credibility with the industry customers during the sales and delivery cycles.

Partner with Sales to position and sell large-enterprise Salesforce Professional Services consulting engagements to customers , working cross-functionally within Salesforce to define the program scope, team, value narrative and pitch

Conduct assessments and facilitate workshops to gain alignment with leaders on a future-state vision , including business objectives, capabilities, value drivers, success metrics and technology priorities

Perform and distill customer, industry and end-user research to identify key stakeholder needs, customer expectations and experience-led business opportunities

Identify enterprise business process/operations improvements to realize efficiencies and increase impact

Craft innovative, forward-looking industry strategies for customers which use the power of the Salesforce platform and transform complex, global companies to gain competitive advantage and growth in their markets

Develop multi-year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives

Help business and IT leaders embrace new digital operating models, governance strategies and a customer- and user-centric mindset and approach to decision-making

Uncover future Sales opportunities to drive incremental customer value

Analyze opportunities and improvement data to articulate the strategic, operational and financial impact our platform and professional services delivered to the customer

Develop strategic business cases to project the value of strategy, the case for change and the implications o…

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