Catering and Events Director Job in Lacey, WA at Chick-fil-A | Lacey – 4.0

At Chick-fil-A Lacey, we are proud to be a part of an organization recognized as a Glassdoor Employees’ Choice Top 100 Best Place to Work for 2020!

Here, the team member role is more than just a job, it’s an opportunity. In addition to working directly for an independent Local Franchise Owner, you gain life experience that goes far beyond just serving a great product in a friendly environment. We pride ourselves on our ability to help each of our team members use their experience working with us to accomplish their life’s goals. Whether that is by continuing to grow and advance with us in new and challenging leadership roles or by instilling the values necessary to be successful in whatever your chosen endeavor, it is our goal to help you get where you want to go and to have fun along the way.

Founded in 1946 by S. Truett Cathy when he opened his first restaurant, the Dwarf Grill, in Hapeville, GA, Chick-fil-A has grown to become one of the most recognized brands in the quick service restaurant industry and has been named the #1 restaurant brand in 2020 by the American Customer Satisfaction Index for the SIXTH year in a row!

Chick-fil-A is known for its menu of fresh, hand-crafted food and offers a variety of options for guests. Signature items include a hand-breaded, boneless chicken breast sandwich, Waffle Potato Fries and hand-spun milkshakes. Chick-fil-A Lacey uses only premium ingredients and makes many of its menu items from scratch in the restaurant each day, including hand-chopped salads and fresh-squeezed lemonade.

Chick-fil-A Lacey partners with regional farmers and suppliers to source as many locally- and regionally-grown ingredients as possible. In fact, the restaurant sources all of its bread from Portland-based Franz Bakery, all of its potatoes used to make hash browns and Waffle Potato Fries from the Columbia River Basin –with Chick-fil-A buying more than 438 million pounds of potatoes last year alone. Additionally, all of the apples used to supply Chick-fil-A’s West Region restaurants are grown in the Pacific Northwest, sourcing more than 2.25 million pounds of apples from the region each year.

At Chick-fil-A Lacey, we believe in providing our guests the best Restaurant experience we can. Our team prides itself on providing great tasting food and a comfortable environment in which to enjoy it. We’re committed to providing Second Mile Service and we strive to exceed our guest’s expectations.

We are tirelessly focused each and every day on becoming the most caring company in Thurston County and are looking for hard-working, friendly, enthusiastic people who enjoy serving others to help us get there!

Catering and Outside Sales Director

The Catering Director is responsible for the leadership and oversight of all outside sales at Chick-fil-A Lacey, working to ensure we live out our vision of being the most caring company in Thurston County through a foundation of proper values, a “Best is the Standard” mentality, and our Care Four approach to being leaders who develops other leaders on a team of 100+ individuals.

As such, the Catering Director plays a pivotal role as a leader in the operation of a multi-million dollar business. We are recruiting for a results-oriented individual who desires to be part of a successful business and team, and to work directly with and support the local Operator through all of the responsibilities listed below:

Be a person of integrity, who is able to consistently align his/her actions with the values and standards of Chick-fil-A Lacey

Demonstrate an “all in all the time” approach to your work, being committed to the growth of yourself, your team, the business, and the Chick-fil-A brand

Ensure proper Chick-fil-A training and standards are being taught and maintained at all times

Identify catering opportunities while building relationships that lead to present and future sales

Ensure Team Members are delivering a remarkable guest experience for all outside and catering sales

Create, manage, and resource a database on all catering guests

Lead the efforts to plan, organize, and delegate responsibilities so that every intersection of the catering experience is excellent for the guest while not impeding the day-to-day operations or other guest experiences

Be a person of continuous improvement, always looking for the 1% that will make us better, and having a growth mindset that ensures good never becomes the enemy of great

Be a person who takes ownership of his or her actions, never passing blame, and always being willing to embrace both the good and the bad that comes with being a leader in our organization

Be a person worthy of your team’s respect, who has the character and competency that engenders trust with everyone in the organization, giving you the ability to influence the direction of our company and have an impact on the surrounding community

Continually grow the outside sales business by identifying potential catering opportunities in the community, building and fostering great relationships with catering clients, and being a face of the business throughout the community by delivering on our expectation of care and genuine hospitality

Work with leadership team to determine monthly operational focus areas and metrics for the growth of the catering business

Work with Chick-fil-A Lacey’s partners in the community on all outside events to include Lacey Summer Concert Series and Lacey Children’s Day

Identify and build relationships with potential Additional Distribution Point locations (Regional Athletic Complex, Saint Martin’s University, etc) to further grow outside sales potential

Grow the catering business by 10% YOY

Competitive pay

401k matching (3% match at 100%, 50% match up to 5%)

Health, vision, and dental insurance coverage

Cell phone bill stipend

Gym membership stipend

Free food every shift

Monthly profit sharing program among the Director team

Scholarship opportunities

Formalized leadership development program

Closed on Sunday


Prior restaurant or quick service experience preferred

Ability to troubleshoot, problem solve, and make quick decisions on a daily basis

Set goals and motivate a team towards achieving those goals

Proven ability to recognize strengths, passions, and gifts in others

Desire to grow and develop people of all ages and skill levels

Hard worker capable of performing in a fast-pace, high-volume environment

Excellent communication (verbal and written), interpersonal, teamwork, and leadership skills

Desire to grow and be developed as an individual

Able to lift 50 pounds on a regular basis

About the Company

Company: Chick-fil-A | Lacey – 4.0

Company Location:  Lacey, WA

Estimated Salary:

About Chick-fil-A | Lacey - 4.0