Assistant General Manager Jobs in Fargo, ND at Delta by Marriott Fargo

Title: Assistant General Manager

Company: Delta by Marriott Fargo

Location: Fargo, ND

The Assistant General Manager (AGM) is responsible for supporting all aspects of the hotel operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Front Office, Housekeeping and Pool departments directly report to the Assistant General Manager. This person will assist the General Manager in leading the team in the development and implementation of property-wide KPI’s.
Duties and Responsibilities

Deliver outstanding guest service and financial performance
Support the General Manager to ensure staff receives proper training for each position, including safety training and standard operating procedures
Directly oversee Front Office, Housekeeping and Pool departments.
Monitors cost controls for each department on a regular basis
Inspect guests’ rooms, public access areas, and outside grounds for cleanliness and appearance
Answer patrons’ complaints and resolves problems to maintain Guest Satisfaction
Assist the General Manager with resolving employee issues
Adhere to all franchise and company procedures and regulations as well as standard operating procedures
Ensure bank deposits are made daily, including weekends and holidays
Ensure employee paperwork, work schedules and payroll are completed and submitted in a timely manner
Audit daily reports and processes monthly reports
Order supplies and equipment as needed and in accordance with company procedures
Maintain cleanliness of the pool area and ensure all checklists (daily, weekly and monthly) are complete by pool staff
Maintain excellent communication with all employees
Cover shifts in all departments as needed to ensure coverage or when overtime is not approved
Complete a property walk at least once a day and provide documentation to the General Manager
Ensure PDQ standards are followed by Housekeeping Department.
Complete other duties as assigned by the General Manager

Required Skills and Experience

High school diploma or GED required
A minimum of five years’ experience in guest service position, such as Front Desk, at a hotel is required
Highly energetic and motivated individual
Must have strong leadership skills
Excellent interpersonal and communication skills with strong customer/client focus essential
Self-Starter with ability to work independently and as a team
Strong problem-solving skills
Excellent written communication skills
Ability to work in a fast-paced, high pressure environment
Ability to shift and manage multiple priorities
Results driven focus and ability to work through to completion in a timely manner
Adaptable to change
Strong knowledge of Microsoft Office products to include, but not limited to Microsoft Excel and Microsoft Outlook

Job Type: Full-time
Pay: From $60,000.00 per year

401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Supplemental pay types:

Bonus pay

Ability to commute/relocate:

Fargo, ND 58103: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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About Delta by Marriott Fargo